Service Executive at Workforce Group

Industry: Financial Sector (Leading Commercial Bank)

Responsibilities

• Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving
• methods.
• Anticipate customer needs by studying services, products, and proper customer processes and procedures.
• Record all customer and end-user calls in order to improve service and products provided by the company.
• Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
• Understand how to use the company knowledge base to prepare for each customer interaction while taking
• detailed notes.
• Prevent the escalation of customer issues by collecting and analyzing information provided before interacting
• with the customer.
• Completing a range of financial transactions, including processing invoices, payments, creating accounts and maintaining records.

Requirements

• BSc (Minimum of Second Class Lower) / HND (Minimum of Lower Credit) Degree in any field.
• 28 years and below.

Salary
N80,000 monthly.