Service Executive at Stresert Services Limited

StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:
Location: Lagos Island

Job Summary

A Customer Service Executive will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Duties and Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• HND in Secretarial Studies with minimum of an Upper Credit
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Numeracy and data analytics skills
• Ability to multi-task, prioritize, and manage time effectively
• Age: Not more than 27 years

Salary

    Monthly Take Home– N85,000