Service Engineer at Flowvim Limited

Role objectives

• Provide technical support, service, and expertise to Schenck Process customers in Nigeria and ECOWAS countries in building materials industry (with a focus on gypsum and cement production sites), chemical and performance materials (plastics) manufacturing plants and other industries of Schenck Process interest.
• Serve as the centre of competence, technical expertise, and customer experience in the best interests of Schenck Process for customers, prospects, and internal stakeholders.
• Seek and contribute to developing trust and loyalty with customers, sales development, order execution and leads generation.

Responsibilities

• Installations, commissioning, repairs, trainings, inspections, technical evaluations and other required for sales, service and maintenance of Schenck Process equipment and materials services at customer´s sites and remotely.
• Technical support of customer sales presentations and visits, site inspections and evaluations, inquiries evaluation.
• Execution and support of the acceptance tests.
• Execution and support of the assembly and maintenance of equipment and systems delivered by Schenck Process and its partners.
• Effective and compliant planning, management, timely approval requests submission and communication both internally and externally of all required travelling arrangements and plans.
• Proactive communication and coordination internally and with customers of all required services.
• Identification of new, repeat, upselling and cross-selling opportunities and part of sales team mindset.
• Technical promotion of aftermarket products and services
• Effective customer relationship management, communication of the collected customers feedbacks and especially when complaints or improvement requirements promptly and clearly to entire organisation and appropriate stakeholders
• Clear and timely service reports and daily work sheets filing
• Timely and full utilization of Schenck Process IT tools and utilities (MS Office, SharePoint, WorkDay, CRM, SAP, augmented reality tools, documents database, etc.).
• Uncompromising implementation of the European and Schenck Process technical, EHS and quality standards during all provided service (installation, commissioning, service, trainings, other services).

Requirements

• Engineer Degree or higher in Mechanical Engineering, Mechatronics with additional fluency with electronics and electrics. Software Engineering experience would be an advantage.
• Fluent English. French would be an advantage.
• Extensive hand-on experience with cement industry equipment. Experience with Schenck Process equipment and / or hands-on experience in other industries would be an advantage.
• Clear and practical knowledge of the entire Cement industry production process, maintenance and utilized equipment. Chemical, including plastics and other industries knowledge might be an advantage.
• Driving license and excellent driving safety skills.
• Fluency with MS Office, business and effectiveness-oriented IT technologies
• Willingness and fit to travel intensively within country and region and bi-annually abroad.
• Existing network of contacts (engineers, service, and maintenance management) in industry might be an advantage, subject of relevance.

Personality:

• Integerand compliant
• High level of commitment, flexibility, and ability to work in a team
• Quick learner and enthusiastic in professional (technical) area
• Capable to act independently, transparently and fully compliant
• Self-motivated
• Customer focused
• Natural networker and communicator, capable to maintain and develop good relationship, keeping commercially sensitive and confidential information intact
• Capable to work in cross-cultural international team
• Capable to effectively utilize global resources
• Excellent time management and self-organization.

Working Relationships and Reporting Lines:

• Locally administratively reporting to the MD of TechPlus
• Generally administratively reporting to Country Manager Remote Locations
• Functionally reporting to Country Manager France and Africa
• Working with customer service and aftermarket teams, industry teams, applications & proposals teams when applicable
• Close co-operation will be required with the Engineering and Commercial departments, with Customers, Suppliers.

Conditions

• European style office environment, up to 90% on-site with customers
• Competitive salary w. annual review
• Permanent and full-time employment in full compliance with labour code
• Medical insurance
• Corporate phone (Samsung) or plan
• Corporate notebook
• Company car / car allowance.