REPORTS TO: Regional Business Line Manager CTS
To facilitate growth of Atlas Copco’s Aftermarket (Service & Parts) through strong commitment to the delivery of high-quality customer service to all Atlas Copco customers. Plus, ensuring that customer’s expectations are met every time.
Responsibilities and Functions
Provide timely service support to technical problems, monitoring, testing & demonstrations that results in minimizing down time, reducing costs or promoting our product capabilities.
Promote the complete line of equipment and accessories with emphasis on all type model of compressor, Air dryers, generators, lighting towers and other CTS products
Help develop solutions to local problems
Provide training as to proper equipment operation and proper use of consumables as well as training in all relevant features of the Company’s equipment/ products
Request Spare parts for maintenance and repair work
To apply good Standard best practice of Engineering at all times.
Prepare daily activities (task sheets) to Service Administrator and highest areas of improvements
Proactively audit and provide recommendations to customers on parts that need to be changes
To maximize the commission of new equipment
To maintain and test instruments to ensure they remain in good condition
Support the AC group’s vision ‘First in mind, first in choice’ by contributing continuously to a Customer- Value and a Customer-Care driven culture
To support sales through undertaking sites survey and providing technical advices to both existing and potential customers.
To continuously improve technical knowledge on products, technology and application
The following requirements are expected from you to ensure that we achieve company objectives.
Travel is required 80%
Certificates and Licenses:
Maintain a valid driver’s license and good driving record is required.
High School Diploma with 5years experience in the same field/ Bachelor Engineering graduate with 2 years’ experience.
Must have experience with CTS related products such as over haul/ repair of Compressors, Air dryer, Generators, Lighting towers.
Basic knowledge of hydraulic systems, diesel engines, electrical systems, Elektronikon module knowledge will be preferred and related components.
Basic computer skills, excellent customer relations skills a must.
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