Service Engineer at Ascentech Services Limited

Location: Nigeria, Cameroun, Benin, The Republic of Djibouti, Gabon, Guinea, Equatorial Guinea, Madagascar, Mali, Niger, Central African Republic, Senegal, Seychelles & Togo

Responsibilities:

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Utilizing the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
• Adhering to regulatory requirements

Requirements

• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology or any other related field
• Must be fluent in French and English
• Minimum of 5 years’ working experience in servicing XRF, XRD and OES instruments.
• Experience in similar industry is preferred.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Proficient level of computer skills
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Ability to work in a fast-paced, self-directed, entrepreneurial environment.
• Will be required to travel across countries the French speaking countries in Africa.