Service Engineer - Analytical Instruments at Alan & Grant

Industry: Health Care

Job Description

• Delivers professional Service activities (installation and associated training, maintenance, reparation, assistance etc.) in order to provide an optimum Service support to all the local customers to achieve loyalty.
• Contributes to achieve specific Service related targets as defined for revenues, profit, service order volume, etc. - while complying with internal rules and practices
• Acts within general Service policies, business processes and procedures (PPP) and local procedures and rules.
• Performs service activities within guidelines and in compliance with internal & customer procedures and regulations. This means mainly: Installs, repairs, maintenance and instruction of use of instruments to ensure safe and effective customer operations.
• Provides responsive telephone and on-site support and generally work to ensure that customer is successful in the use of Life Technologies Instrumentation.
• Assures the professional relationship with existing customers to achieve customer loyalty to our company.
• Utilization of the Escalation Procedure as appropriate.
• Assures own related asset management including spare parts stock, company car, telephone, tools, software and computers, calibrations, literature etc.
• Coordinates own work schedule with relevant partners (service coordinator, team leader, colleagues). Produces timely and accurate reports of the own activities as appropriate: i.e. engineer reports, planned maintenance reports, installation reports, expense reports etc. (via email or written)
• Assures that its own activities are in line with the activities of the rest of the local commercial organization (sales & support) and informs customers of company's other product and services.

Requirements

• Minimum of 1-3 years cognate experience
• Minimum of a B.Sc in Electrical Engineering / Electronics, Biomedical Engineering or Physics
• Experience in Clinical Engineering is highly desired.
• Very good working knowledge of computers in general with proficiency in the MS Office Suite
• Analytical / troubleshooting skills (Electronics/Electro-mechanical)
• Willingness to travel through Africa and Europe (50% - 75%)
• Good verbal and written command of the English (technical) language
• Valid passport & Driving licensed is required.