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  • Posted: Oct 22, 2021
    Deadline: Nov 15, 2021
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  • We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation. Our focus is on cr...
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    Service Delivery Coordinator

    Our Client, a reputable INTERNET SOLUTIONS PROVIDER is looking to fill the role of a Service Delivery Coordinator.

    Responsibilities 

    • Update, Monitor and Input Presales tracker sheet for all Installation, survey, Trial/POC and activation requests.
    • Daily & Monthly report on presales tracker sheet.
    • Process account activations for newly installed links for both new and existing clients 
    • Liaise with all stakeholder and ensure contracts are signed, submitted & documented for all client
    • Weekly handover reporting of newly installed accounts for Cooperate account, partners, resellers and dealers to Account Management.
    • Weekly reporting of new accounts that were recently activated to account department.
    • Ensuring the sales team are regularly updated with reports on the status of their Survey / Installation
    • To handle and process service request from sales person/reseller and communicate relevant information to the sales person/reseller
    • Maintain a good filing system for all signed contracts
    • All other duties as assigned by the Supervisor

    Requirements

    • Minimum of BSC/HND in a related field
    • Minimum of 5 year’s experience as a service delivery coordinator in an internet solution provider (ISP) firm
    • Excellent knowledge & hands on use of Microsoft Excel
    • Well organized & pays attention to detail
    • Excellent verbal & written communication skills
    • Ability to analyze & interpret data
    • Basic Knowledge of wired & wireless technology, LAN, WLAN infrastructure

    Qualified CVS should be sent to [email protected]

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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