Service Coordinator & Administrative Assistant at Ascentech Services Limited

Job Summary

• We are seeking a proactive and organized Service Coordinator & Administrative Assistant to coordinate daily service operations and provide administrative support to the Service Department.
• The ideal candidate will manage service schedules, maintain accurate documentation, liaise with customers and technicians, and ensure the smooth execution of service activities.

Key Responsibilities

• Coordinate customer service requests, maintenance schedules, and technician assignments.
• Monitor service activities and ensure timely completion of work orders.
• Communicate with customers on service appointments and job progress.
• Prepare service quotations, work orders, purchase requests, and service reports.
• Maintain accurate service records, filing systems, and departmental documentation.
• Coordinate with internal teams to ensure the availability of spare parts and support warranty claims.
• Handle departmental correspondence, procurement requests, and other administrative duties.

Requirements

• Bachelor's degree or HND in Business Administration, Engineering, Office Management, or a related field.
• Experience in the heavy equipment, construction, automotive, or industrial equipment industry is an added advantage.
• Strong organizational, communication, and customer service skills.
• Proficiency in Microsoft Office Suite (Excel and Word).
• Excellent attention to detail with the ability to multitask and work independently.