Service Centre Executive Intern (NYSC) at Kartel Energy

Job Responsibilities

• Provide technical support to customers post-sale.
• Troubleshoot and resolve product issues.
• Document and report recurring problems to the product development team.
• Collaborate with the sales team to understand customer needs.
• Maintain detailed records of customer interactions and solutions provided.
• Assist in the development of technical documentation and user manuals.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Provide feedback to improve product quality and customer experience.
• Stay updated with the latest product developments and industry trends.
• Manage and prioritize multiple customer issues simultaneously.
• Ensure compliance with company policies and procedures.
• Participate in regular team meetings and training sessions.
• Provide on-site support when necessary.
• Assist in the development of service strategies and best practices.