Service Advisor at Philly and Mools Group

An ultra-modern automobile workshop based in Lagos State is recruiting for the position of Service Advisor to join its winning team.

Location: Magodo, Lagos State
Roles and Responsibility 

• Greeting customers and directing them Workshop Manager to them on arrival
• Manage quotes in conjunction with the technicians throughout the repair process
• Cataloguing customers concerns and comments
• Conducts initial pre-diagnostics checks on the vehicle including – checks for dents, cracks, items within the vehicle, broken or missing items that should be on the vehicle i.e. a missing taillight etc using Company approved Pre acceptance Checklist
• To immediately diagnose problems attached to customer’s vehicle and revert same accurately to the assigned technician
• Consulting with the Technicians and Workshop Manager on updates and vehicle status so client is regularly updated
• Handling customer complaints
• Sends all invoices directly to the client on behalf of Accounts Dept. and confirms receipt by the client on same
• Answering clients’ questions concerning repair outcomes
• Scheduling and booking appointments, Vehicle Drop-offs and pick-ups
• Calling clients to advise them on car pick up / scheduling any appointment changes
• Maintaining positive customer relations to ensure repeat business to the Workshop

Required Skills and Competencies

• Excellent Customer service and interpersonal skills
• Good communication skills
• Ability to relate with people at various levels from lower cadre technical
• personnel to high-income earning clientele
• Working knowledge and experience of automotive products, repairs and parts
• Ability to communicate complicated automotive processes to customers who may only have basic automotive  
• Basic mathematics skills to prepare and process bills and payments
• Basic knowledge of computer programs including word processing, excel and database tools
• People management skills

Organisational Skills

• Basic Computer literacy with Microsoft Office including Outlook, MS Excel,
• MS Word

Experience & Qualifications

• A B.sc or HND from a reputable University and multiple years of working in the automotive industry
• At least one years’ experience in a customer service / customer facing capacity
• Any other technical degree related to the automotive industry will be an added advantage

Other Requirements
Candidates must be Male and should live around Magodo area or its immediate environs
Salary Package: N40,000 monthly