Service Advisor at CIG Motor Ltd

What you will do

• Attend to customers questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up;
• Provide accurate or diagnostic information to Service Technician after receipt of vehicles from customers;
• Provide customers with quality information and advice on warranty protections, potential cost; savings and the advantages of trading in versus fixing their car;
• Manage and oversee the dealership’s workflow and schedule;
• Advise them about service changes or car pick-up times;
• Maintain positive and good customer relationships to ensure repeat business;

What you should have

• Background study in Mechanical Engineering;
• 2-5 years proven work experience as a Service Advisor or similar role;
• A strong understanding of automotive technology and the automotive industry;
• Proficiency with industry-specific software and mechanical tools;
• Excellent customer service, interpersonal and communication expertise;
• Strong organizational, decision-making and problem-solving skills;
• Relevant training and/or certifications as a Service Advisor is added advantage;