Senior Travel Consultant at TravelTank

Description:

• Coache and mentors staff on ticketing and reservation procedures.
• Ensure that all proper deal codes are applied on itineraries before ticketing.
• Research and study different travel destination options.
• Design complete travel itineraries for clients that include entertainment, restaurant, and attraction suggestions.
• Make and confirm all travel arrangements, including hotel room accommodations and plane tickets.
• Aid in reissues of clients’ tickets.
• Handle ticketing of all approved travel itineraries for clients.
• Counsel clients on their various travel choices and explain the differences between available options.
• Maintain client relationships and solve problems to keep repeat clients happy.
• Add extra services to travel packages and provide amenities to clients, such as hotel upgrades and coupons.
• Monitor airline flights while clients are en route to stay apprised of delays and any other problems.
• Stay up to date on airport regulations and other considerations, such as travel warnings and country visitor guidelines.
• Ensure compliance in all aspects of travel procedures.
• Reach the revenue and profit targets.
• Maintain relationships with key persons.

Requirements:

• 4 years of proven work experience as a Travel Consultant.
• Excellent knowledge of traveling software
• Excellent use of Galileo, Amadeus and Sabre GDS.
• Must have a travel and tourism certificate.
• Proficiency in English.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Work Conditions:

• An employee is required to work at least once a month on weekends as part of a regular job.
• May be required to work as an Implant in the client’s office.
• May work remotely on some days.