Senior Travel Agent at Book24 Integrated Services lTD

Job Summary:

Book24.ng, a leading Online Travel Agency is looking for a Senior Travel Agent to join their dynamic team. As a Senior Travel Agent, you will communicate using various mediums such as on the phone, email and face-to-face therefore the quality of your customer service is crucial to providing a VIP experience to all customers.

Job Description:

• Make professional and accurate travel arrangements for our clients including air and ground transportation reservations.
• •Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Contribute to revenue growth and profit margin of the organization.
• Maintaining statistical and financial records.
• Recruiting, training and supervising staff
• Helping passengers and customers with all travel related inquiries including but not limited to changes or cancellations; and promoting special offers
• •Using GDS and website reservations systems to check availability.
• Create tailor made holidays to the world's best Hotels & Resorts.
• Provide advice about visas or passports
• Follow up on Enquiries and Convert it to Sales.
• Keep Informed of Business Changes that affect the Ticketing Area.
• Sell travel products like holidays and insurance and provide detailed advice on routes and destination excursions.
• Work with impressive attention to detail.
• Work under pressure and meet agreed timelines whilst managing multiple high end clients.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company
• Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goal.
• Preparing promotional materials and display including airline promotions to clients.

Requirements:

• Minimum of 3 years working experience in a leading Travel Agency or Airline in similar capacity.
• Minimum of a B.Sc / HND qualification.
• IATA certificate and experience on Fares and Ticketing.
• Proficiency in the use of any two of the 3 GDS (Sabre, Galileo and Amadeus)
• Strong Analytical skills
• Desired Courses: Marketing, Business Administration, Aviation, Transport Management.
• Certification in Travel and Tourism is a plus
• Excellent written and verbal communication skills.
• A positive attitude and a growth mindset.
• Must be out-of-the-box thinker.
• Online Sales Experience

• Preferred candidate must reside on the Island.