Senior Store Supervisor - Kano at JMG

We are seeking a highly an experienced Senior Store Supervisor who would play a pivotal role in ensuring the efficient and effective functioning of the store. This position involves overseeing daily operations, managing staff, and maintaining a high level of customer satisfaction.

Duties

• Supervise and lead store staff, providing guidance and support to achieve operational excellence.
• Oversee day-to-day store operations to ensure smooth and efficient processes.
• Monitor inventory levels, coordinate restocking activities, and manage stock rotation.
• Maintain a high standard of customer service by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.
• Train and motivate staff to deliver exceptional customer service.
• Collaborate with the visual merchandising team to ensure attractive and appealing store displays.
• Implement and monitor key performance indicators (KPIs) to measure store performance.
• Analyze sales data and develop strategies to improve overall store profitability.
• Conduct regular training sessions for staff to enhance product knowledge and customer service skills.
• Ensure adherence to company policies, procedures, and safety guidelines.

Qualification

• Bachelor’s degree in business administration or relevant field.
• Proven experience in store, with a minimum of 5 years in a supervisory role.
• Strong leadership and interpersonal skills.
• Excellent communication and organizational abilities.
• Knowledge of inventory management and merchanidising techniques.