Senior Solutions Architect at IT Horizons Limited

Job Summary

• You will be responsible for scoping, designing, and developing Bill of Materials with pricing for solutions relating to Networks & Collaboration Solution and Intelligent Building Management System.
• You will architect for other areas of solution as the company deem fit from time to time.
• Your goal is to win the customer with innovative solutions that solve customers’ problem at a price points that gives competitive edge without compromising quality and integrity.
• You will interface with external vendors, OEM, and sales team in ensuring optimum performance of the solution areas under your portfolio.
• You will guide the company on technology trends on areas you manage from time to time.
• You will be responsible for achieving the financial target of the business for area of solution you manage. Performance of the solutions will be evaluated from time to time as deem fit by the organization.
• You will be part of a team that is responsible for designing and developing scalable solutions that is in line with customer requirement.

Responsibilities

• Speaking with customers via email, phone, physical meetings for initial requirement capture
• Strong knowledge of Compute, Backup/DR, System and Microsoft Solutions.
• Knowledge of Network, Wireless, Collaboration, and Security Solutions.
• Maintain strong relationships with OEMs, in-market field sellers, partner under your area of concentration.
• Keep up to date with various OEM product announcements and sales incentives and programsunder your area of coverage.
• Support sales team, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by Presales Lead or Sales Lead.
• Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the organization
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements
• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported
• Opportunistically pursues additional business development opportunities within clients. Collaborates with sales to ensure these opportunities are effectively covered and advanced
• Maintains high customer satisfaction ratings that meet company standards
• Completes required training and development objectives within the assigned time frame
• Builds relationships especially on C-level with customers and global partners that result in superior solutions and deeper loyalty and adoption of ITH’s solutions.
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
• Establishing the customer environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Design and implementation of new solutions and improving resilience of the current environment
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
• Deliver Proof of Concepts (POC)
• Product presentations and demonstrations
• Support with technical qualification of sales opportunities
• Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
• Provide answers to (technical) questions in a Request for Information(RFI) or a Request for Proposal(RFP)  Support the team lead in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy
• Recognize and actively seek ways to exploit IT to address complex business, organizational and technical issue
• Support of on-site engineers and end users/customer
• Provide Level-2/3 support and troubleshooting to resolve issues
• Liaising with project management teams, third-line engineers
• Configure and install various network devices and services as may be required
• Perform maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Investigate and resolve problems for services within your own area of responsibility; communicate to colleagues as appropriate, following ITIL processes; manage major network-related incidents and bring them to a satisfactory closure
• Liaise with vendors and other IT personnel for problem resolution
• Other duties as may be assigned by your supervisor and management

Skills and Competencies:
The competence proficiency levels required for the position of Presales Engineer – Compute Solutions are defined using the following key terms.

• Microsoft, Compute, Systems – Mastery
• Compute Solution Scoping & Proposal for Clients - Mastery
• Presentation of Compute Solution to Clients - Mastery
• Excellent problem-solving skills – Mastery
• Strong analytical skills (ability to explain problems and solutions clearly to non-technical users) – Mastery
• Network Technologies – Knowledge
• Security Solutions - Knowledge
• Technology Road-mapping - Skill
• Service Level Management - Skill
• Relationship Management - Skill.
• Communications and Change Leadership - Skill.
• Voice and Messaging – Awareness.
• Project Management - Knowledge.