Senior Services Engineer at GE - General Electric

Job ID: R3575267

Level: Mid-Career

Job Summary

• The Lead Service Specialist will be responsible for executing Healthcare Digital (RiS & PACS) installations, upgrades, services integrations, data migration and product support.

Responsibilities

• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment. Execute services integration and data migration
• Daily interface with doctors and technicians on equipment status issues 
• Act to ensure satisfaction to primary customers
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
• Maintain tools and test equipment properly and ensuring they are calibrated
• Identify Sales opportunities and communicate to account team and assists in the growth and direction of business in his/her geographic area
• Work as a member of the local team to provide efficient and cost effective service delivery to all accounts with assigned area
• Responsible for Warranty and PMS contract cost control
• Administration: Responsibly complete all administration tasks on time
• Ensure timely completion of FMIs and PMS inspections documentation for assigned accounts
• Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes
• Installation: Play a leading role in complex and multifunctional rooms
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Requirements

• Qualified to Degree level or equivalent knowledge or work experience
• Technical analytical skills 5-7 years Field Services experience
• Minimum of 5 years’ experience in PACS/RIS support
• Minimum of 4 years’ experience in RIS/PACS installations and upgrades
• Data Migration and Services Integration Experience
• Good understanding of HL7 and DICOM
• Experience with medical IT systems
• Understanding of Radiology and Cardiology workflow
• Experience with Windows server environments
• Experience with Linux/Unix environments
• Experience with SQL and Oracle database applications
• Experience with VMWare virtualization solutions.