Senior Risk Management Analyst at Visa Incorporated

Job Description
Purpose:

• The mission of the Managed Risk Services (MRS) organization is to be the unrivalled advisor for global payment fraud management, and our vision is to be the most valuable partner in lasting client relationships.
• We strive to maintain unrivalled relationships with the merchants, partners, and financial institutions (FIs) that we interact with on a daily basis.
• MRS is a necessary extension of our clients' teams that allows them to reach their full potential.
• In risk management, our people are the differentiator. We are passionate about the continued success of our customers and take pride in their accomplishments as a team.
• We have a collaborative and supportive culture that keeps everyone motivated.
• The Managed Risk Analyst will help Visa and Cybersource clients manage the risk of taking payments (predominantly credit and debit card) online.
• This includes analysing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Cybersource clients to implement these strategies using a combination of Visa, Cybersource, and industry tools.

Principle Responsibilities

• Work with (typically) 12-15 different ecommerce merchants to help them manage CyberSource risk management products to prevent online card fraud
• Develop in-depth knowledge of CyberSource risk management products through research and testing in order to act as subject matter expert to clients
• Take a proactive approach to staying up-to-date with product developments by monitoring code release notes and knowledge sharing within the team
• Analyze transaction data with a view to optimizing risk management strategies for clients
• Produce regular, detailed reports that clearly explain to clients the performance of current risk management strategies, and if appropriate, how these can be improved.
• Maintain a detailed knowledge of industry best practice and emerging trends and technologies within payment risk management
• Deliver occasional training sessions to clients on the use of CyberSource risk products. This may be done over the phone or involve giving presentations, product demonstrations, or whiteboard sessions.
• Occasional to frequent travel required for onsite training, assistance with implementations or periodic business review presentations
• Valid passport required.

Decision Making & Complexity:

• Independent decision making required on daily basis
• Required to interpret and analyze complex transaction data and identify patterns and trends, and make independent decisions on fraud screening configuration for merchants based on this work
• Must be keenly aware of the responsibility involved in such a position, given that their recommendations for fraud screening configuration changes will impact which transactions are accepted or rejected by the ecommerce merchant.

Financial & Organizational Scope:

• Individual contributor working within a global team of Managed Service Analysts, all working as individual contributors supporting ecommerce merchants in their respective regions
• No responsibility for a budget or cost center.

Reporting Relationships & Interactions:

• This role reports to the CEMEA Managed Risk Services Regional Lead
• This individual will be expected to interact effectively with direct line management and others at a similar level.

Qualifications

• Strong communication skills, with the ability to write clear and concise reports, and the skills to communicate complex concepts and results to customers via phone and email
• Strong presentation skills and ability to prepare PowerPoint slide decks
• Strong Microsoft Excel skills (for example, use of pivot tables, VLOOKUP queries, linking Excel to databases etc.)