Senior Relationship Manager at Sigma Consult

Responsibilities

• Be in-charge of referral system by creating business through doctor referrals as a strong marketing point.
• Build and improve relationships with customers, key referral doctors and partners.
• Review company practices to ensure clients get maximum satisfaction from their purchases of company services.
• Identify potential opportunities and follow up to convert them to real businesses.
• Educate and inform clients about the company’s products, services and special offers.
• Attend to client complaints and resolve issues promptly without denting the image of the company.
• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
• Work with internal departments (Doctors, Lab, Physio & Imaging Centre etc) to ensure company meets clients’ expectations.
• Oversee customer relationship management system.
• Drive business by creating a robust referral system and ensure conversion.

Qualifications & Skills

• Must possess a Bachelor Degree in Marketing, Business Administration / related discipline.
• Must have at least 3 years of work experience in a hospital environment
• Must have strong tie with doctors and corporates.
• Strong communication, problem solving and interpersonal skills.
• Good leadership and attention to details skills.

Salary
N250,000 - N300,000 / Month.