Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.
Read more about this company
As a Senior Operations Specialist, you will be responsible for day-to-day management of key metrics within city operations, focusing on maintaining and improving quality, performance, and compliance.
You will be working closely with the Operations Manager and Country Manager where your work will have a direct impact on the business growth through achieving milestones and key metrics.
Main tasks and responsibilities:
Creating and optimising processes – efficiency is our priority; you will help us find the most efficient way to run operations
Analysing data – you will monitor our supply performance, quality and city operations metrics to ensure solid supply coverage and utilisation.
Collaborating with local operations and other local/HQ teams to streamline relevant processes and suggest improvements.
Hands-on supply management in Nigeria - working autonomously and taking initiatives through the stages of driver acquisition, conversion and activation.
Develop and execute strategies/initiatives to increase our operational efficiency and solve relevant operational challenges.
About you:
You have 3+ years experience in Operations, Analytics, Finance or a similar role
Experience in team management and project management will be an added advantage
You are a strong collaborator with excellent communication skills (both verbal and written) in English
You are highly analytical and have a data-driven mindset with excellent Excel skills
You are a hustler, not stopping after several obstacles a day
You are passionate about new technologies and ride-hailing
You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth
Gmail
Yahoomail