Senior Operations Manager at Structured Resource Business Limited

Accountabilities (Responsibilities)

Strategy and Planning

• Design and implement business strategies, plans and procedures.
• Set comprehensive goals for performance and growth.
• Establish policies that promote company culture and vision.
• Oversee daily operations of all the company’s operating units.
• Lead employees to encourage maximum performance and dedication.
• Evaluate company performance by analysing and interpreting data and metrics.
• Write and submit reports to the Directors in all matters of importance (as required).
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Participate in strategic and operational governance processes of FOCUS as a member of the senior management team.
• Lead operations strategic planning to achieve FOCUS goals by fostering innovation, initiatives, and coordinating the evaluation, deployment, and management of current and future systems across the company.
• Identify opportunities for the appropriate and costeffective investment of financial resources within Structured group. 
• Assess and communicate risks associated with IT products and other investments.
• Develop, Track and control annual operating budgets.
• Develop business case justifications and cost/ benefit analysis for the organizations spending and initiatives.
• Direct development and execution of companywide disaster recovery and business continuity plan.
• Assess and make recommendations on the improvement or reengineering of operational systems within the organization.

Product Development

• Creating and enhancing products that fill a niche in the market or allow clients/customers to remain competitive. 
• Analyze market data to develop sales strategies and define product objectives for effective marketing communications plans.
• Consulting market research materials and sales data to ensure that Structured group products are viable and competitive.
• Responsible for researching and developing new products and making modifications to existing manufacturing systems to improve overall efficiency and profitability.
• Staying up to date with products on the markets and clients
• Making improvements or modifications to current processes
• Suggest product enhancements to improve user experience.
• Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Create product strategy documents that describe business cases, highlevel use cases, technical requirements, revenue, and ROI.
• Perform quality assurance controls on products.
• Coordinate with the required department to deliver functional solutions.
• Conduct research to identify customer needs and market gaps.
• Prioritize the implementation of new features and set specific timelines.
• Liaise with relevant department to ensure proper sales, advertisement and positioning of new products.
• Monitor and report on users’ reactions after launching.
• Collaborate with relevant department to create support and training documents for internal and external users.
• Analyze competition.
• Ensure the continuous delivery of services through oversight of service level agreements with end users and monitoring of systems performance.
• Ensure business operations adhere to applicable laws and regulations.
• Keep current with trends and issues in the IT, Finance, Energy and power industry, including current technologies and prices. Advise, counsel, and educate management on their competitive or financial impact.
• Promote and oversee strategic relationships between all internal resources and external entities.
• Supervise recruitment, development, retention, and of staff in accordance with corporate budgetary objectives and personnel policies.

Required Qualification:

• Bachelor’s degree in operations management or related field.
• Experience in management, operations, and leadership.
• Understanding of general finance and budgeting, including profit and loss, balance sheet, and cashflow management.
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills.
• Solid understanding of financial management.