Senior Operations Executive (Verifications Service) at VerifyMe

Position Overview

• Reporting directly to the Senior Manager, Growth, or his/her designee. The Operations executive is responsible for managing verification request flow, monitor quality of agent’s verification report and timelines to reduce breach in customers SLA.
• The ideal candidate will be passionate about Operational process, quality control, customers overall satisfaction, communications, and focused on enhancing customer retention.
• The operations executive will be responsible for analysing request inflow from address, guarantor, and employment verification, also provide daily update on verification request completed.

Responsibilities

• Ensure all late verification request are given full attention to meet SLA timeline
• Responsible for following up with late verification and feedback to customer.
• Follow up on reported bugs and requirements
• Ensure agent management maintains 100% agent spread nationwide
• Provide documentation and business intelligence for new requirement on Admin portal and Agent App
• Escalate customer issues to the Senior Manager VS/AM.
• Monitor internal operational processes and ensure compliance.
• Manage difficult applicant who has refused verification.
• Follow-up with team members to ensure timely fulfilment of client verification requests.
• Host and manage report and flagging issue during VS morning calls
• Other responsibilities as assigned by the Senior Manager, VS and AM

Minimum Requirements

• Bachelor's Degree with 2 - 4 years of work experience.
• The successful candidate must possess exceptional leadership skill, attention to details, planning and time management skills.
• They must be self-motivated and possess the ability to multi-task in a fast-paced environment and under immense pressure.
• To perform efficiently in this role, the candidate must be willing to go above and beyond the responsibilities stated above to meet all operational goals.

In addition, the right candidate must have:

• Prior experience in operations admin, logistics and a good knowledge of Nigeria road network
• Proficient in Microsoft Office suites especially Excel
• He/she must be tech Savvy
• People management skill
• Great time management skills.