Senior Operations Associate - Lagos at Chowdeck

• We’re looking for an exceptional candidate to join our strategy and operations team as a Senior Operations Associate owning the daily operations of our stores. You'll be the person making sure stores are stocked, orders go out on time, and everything behind the scenes runs without a hitch.
• This role is the engine room of store operations. You’ll handle the bulk of operational tasks, data checks, and system follow-ups that keep everything running smoothly and make sure vendors, riders, and agents are set up for success every day.

In this role you'll be required to:

• Own daily operations across stores including readiness and order fulfillment SLAs
• Coordinate stock runs, SKU availability, and escalations across stores
• Manage ground-level relationships with local suppliers, and distributors
• Own distribution of vendor partner assets and rider-facing assets
• Supervise store agents and Inventory Associates  across SOP adherence, performance gaps, and coordination
• Lead new store setup and expansion execution to ensure go-live readiness
• Track daily metrics (order volume, OOS, SLA breaches) and escalate key flags

You’re perfect for the Senior Operations Associate role if you:

• have 2 - 5 years in operations, logistics, supply chain, or field execution
• have experience managing vendors or suppliers on the ground
• are comfortable with data - Google Sheets, dashboards
• have strong follow-through; you close loops and hold people accountable
• are Lagos-based and available for field work
• have a great attitude, willingness to learn, and resilience to keep going when things get tough.