Senior Manager, Quality Management (GICL) at IHS Towers

Job Description

• As Senior Manager, Quality Management, you will deliver quality network in the Fiber Operations and Rural Telephony entity.
• This will entail developing a quality control framework, monitoring quality of materials to deployment as well as quality assurance.

Key Roles & Responsibilities

• Responsible for quality delivery of Fiber Network and Rural Telephony network in GICL entity
• Develop effective quality assurance processes and optimize same where and when required.
• Lead quality audit implementation on all Fiber routes to meet GICL quality specifications and Industry best practices.
• Liaise with all internal and external stakeholders to identify, review and integrate their quality expectations into GICL quality management process and procedures.
• Ensure project managers, deployment functional head and quality audit vendors adhere to GICL quality policy and processes.
• Define quality specifications and acceptance test procedures (ATP) guiding pre and post deployment requirements to guaranteeing world class Quality Network.
• Ensure timely submission, validation, and warehousing of Rural and Fiber Operations quality audit documents and checklists on centralized repository.
• Investigate quality defects and ensure immediate resolutions of such.
• Ensure effective management of quality Auditors by holding vendors accountable for delivering to agreed terms and obligations. Ensure all contractual responsivities and met.
• Deliver periodic quality workshops for internal stakeholders and GICL vendors to close quality gaps and educate further on company’s quest for top notch quality delivery.
• Collaborate with internal stakeholders to identify, define, monitor, and evaluate relevant quality risk events on new network initiatives and POCs.
• Develop and integrate adequate quality checklists and controls into the quality management process.
• Perform other tasks and duties as assigned by the Associate Director, Fiber Operations

Functional Competencies:

• Engineering Management
• Project Management
• Service Quality Management
• Network Audit
• Logistics Management
• Problem-Solving
• Stakeholder Management

Behavioural Competencies:

• Collaboration & Teamwork
• Influencing Leadership

Qualifications

• Bachelor’s degree in Civil Engineering, Telecommunications Engineering or Electrical/ Electronic Engineering, and/ or any other related discipline.
• Master’s degree in a relevant discipline, professional certification in Quality, and/ or MBA will be an added advantage
• 12+ years relevant experience in the telecoms industry, preferably within an OEM/ Operator and infrastructure provider