Senior Manager, IT Projects and Enterprise Applications at Food Concepts Plc

Job Purpose

• The job holder will lead digital transformation, optimize enterprise applications, and deliver high-impact IT projects to drive business growth, enhance operational efficiency, and elevate customer experience across Food Concepts' brands. The job holder will spearhead cross-functional IT teams to ensure seamless project execution and system integration while maintaining alignment with organizational goals. The job holder will manage the complete IT project portfolio, prioritizing initiatives that support business objectives while incorporating industry best practices and emerging technologies.

Core Responsibilities and Key Result Areas

 IT Project & Portfolio Management

• Lead end-to-end planning, execution, and delivery of IT projects, ensuring alignment with business goals.
• Manage the IT project portfolio, prioritizing initiatives based on ROI, resources, and strategic impact.
• Develop project timelines, budgets, and resource plans, optimize efficiency and minimise risks.
• Implement Agile, Waterfall, or Hybrid methodologies to drive on-time, within-budget project delivery.
• Establish governance frameworks to ensure compliance with IT policies, security standards, and regulations.
• Conduct post-implementation reviews (PIRs) to evaluate success and identify improvement opportunities.

Enterprise Applications Leadership

• Oversee ERP, CRM, and critical business applications, ensuring performance, security, and scalability.
• Drive system integrations, upgrades, and cloud migrations to enhance operational efficiency.
• Collaborate with vendors to negotiate contracts, manage licenses, and optimize SaaS solutions.
• Implement continuous improvement initiatives to automate processes and enhance user experience.
• Ensure disaster recovery (DR) and business continuity (BCP) plans are tested and effective.
• Maintain system documentation, SOPs, and training materials for compliance and knowledge transfer.

 Stakeholder & Team Leadership

• Partner with C-suite, business units, and vendors to define requirements and deliver solutions.
• Lead change management efforts to ensure smooth adoption of new technologies and processes.
• Provide executive-level reporting on project status, risks, budgets, and business impact.
• Mentor and develop high-performing IT teams, fostering innovation and professional growth.
• Promote a customer-centric IT culture, ensuring seamless support for end-users.
• Manage stakeholder expectations, resolving conflicts and ensuring alignment on priorities.

Key Performance Indicators

• Project Delivery     - 90%+ projects delivered on time & within budget
•  Stakeholder satisfaction score ≥ 4.5/5
• System Performance - 99.5% application uptime
• Mean Time to Resolution (MTTR) < 4 hours for critical issues
• Business Impact     - ROI on IT investments
• Process efficiency gains (e.g., 20% reduction in manual work)
• Team & Leadership - Employee engagement score (IT team)

Knowledge Requirements

• Leadership and Communication
• Excellent stakeholder management skills, with the ability to work with Executives, stakeholders and third-party vendors
• Customer-centric mindset with strong leadership and communication skills
• Ability to articulate messages to diverse audiences and influence others to achieve common goals

Business Acumen

• Strong business mindset with understanding of Food Concepts’ process, systems, and digital transformation
• Knowledge of project management and process improvement methodologies

Technical Expertise

• Experience with designing and implementing information systems and systems integration
• Background in developing and implementing digital solutions
•  Project Management: Agile, Scrum, Waterfall, JIRA, MS Project
• Enterprise Systems: SAP, Oracle, Microsoft Dynamics, Salesforce
•  Integration & Cloud: APIs, Microservices, Azure/AWS
• Data & Security: GDPR, ISO 27001, ITIL

Organizational and Analytical Skills

• Strong organizational skills with attention to detail and ability to manage multiple tasks
•  Excellent reporting and documentation skills with the ability to analyze and improve processes

Job Specifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Possession of a post graduate degree in Computer Science, Project Management or related degree is an added advantage
• Certification: PMP, PRINCE2, Agile certification or relevant enterprise application certifications
• 7+ years in IT project & enterprise application management, with 3+ years in leadership roles.
• Proven success in ERP/CRM implementations, cloud migrations, and digital transformation.
• Experience in retail, F&B, or multi-brand environments (a plus)