Senior Manager, Enterprise Account Management at Flutterwave

Flutterwave is looking for a Senior Manager, Enterprise Account Management. The role involves being responsible for managing and nurturing key enterprise-level relationships to drive revenue growth and customer satisfaction. This role requires a strategic thinker with excellent communication and relationship-building skills, who can understand clients’ needs and align Flutterwave’s products and services accordingly.

What Your Day-to-Day Activities Will Be Like 

• Develop and maintain strong relationships with enterprise-level clients, thoroughly understanding their business model, needs and challenges
• Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts.
• Collaborate with internal teams to ensure successful onboarding, implementation, and ongoing support for enterprise clients.
• Act as the primary point of contact for key accounts, addressing their queries, concerns, and escalations promptly and effectively.
• Stay updated on industry trends and competitors’ offerings to provide strategic recommendations to clients.
• Prepare regular reports and presentations for clients, showcasing the value proposition of Flutterwave’s solutions.
• Collaborate with the sales and marketing teams to identify potential enterprise clients and develop tailored pitches and proposals.
• Work closely with product development teams to provide client feedback and contribute to the enhancement of Flutterwave’s products and services.
• Ensure high levels of customer satisfaction and retention by providing exceptional service and support.

Required competency and skillset to be a waver

• Bachelor’s degree in business or relevant field required. Masters degree is preferred 
• Minimum 10 years of proven experience in enterprise account management, preferably in the financial technology industry
• Strong understanding of payment solutions, financial services, and e-commerce platforms.
• Exceptional communication, negotiation, and presentation skills
• Ability to build and maintain strong relationships with key stakeholders
• Analytical mindset with the ability to understand complex business requirements and propose suitable solutions
• Result-oriented, self-motivated, and able to work effectively in a fast-paced environment
• Strong organizational skills and attention to detail