Senior Manager -Core Operations at MTN Nigeria

Mission:

• To lead the MTN Nigeria Network Services in operations and maintenance of the Core Network, in line with MTN’s strategic business objectives, ensuring MTN’s quality and service commitment to our subscribers.

Description:

• Develop annual budgetary plan for network service (OPEX and CAPEX).
• Manage and ensure MTN core network is operated and maintained in adherence to policies and procedures of MTNN.
• Oversight of integration of network systems into the operational network.
• Oversee fault management and resolution of core network systems to ensure network performance and quality of service.
• Develop strategies and operational processes and procedures for the management of network services operations.
• Manage various suppliers/vendors to ensure adherence to service level agreements.
• Develop implementation strategies for network services operations.
• Support Network Division drive for continuous improvement of MTNN’s Net Promoter Score 
• Coach and mentor team members to ensure understanding of the objectives and goals of the team/Unit, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
• Identify, evaluate and track the development needs and performance of the team, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members and develop program to address knowledge gaps. 
• Lead in the development of new processes and improvement of existing ones as appropriate.

Education:

• Bachelor’s degree in Electrical/Electronic or Communications Engineering or related filed is required.
• Fluent in English and language of country preferable

Experience:

9 - 17 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization.