Senior Manager - Change Management at MTN Nigeria

Reports To: General Manager - Financial Integrity

Division: Finance

Mission:

The Senior Manager, Change Management in the Business Assurance team is responsible for leading and coordinating change initiatives-particularly those driven by IT and Network-that impact MTN Nigeria's revenues, costs, margins and customer experience. The role ensures that such changes are well-governed, risk-informed, and successfully embedded across the business to safeguard financial integrity and enhance operational performance. Key aspects of this role include:

• Driving cross-functional change management for enterprise-wide projects, ensuring financial and operational impacts are identified, assessed, and mitigated.
• Collaborating with IT, Network, Commercial, and Finance teams to embed risk controls and ensure changes are aligned with strategic objectives.
• Ensuring business readiness through structured stakeholder engagement, communication, training, and post-implementation monitoring.

Description:

• Drive change initiatives that support the assurance of revenue, prevention of leakage, and improved return on technology and network investments.
• Collaborate in cross-functional reviews of business processes and change projects to identify control enhancements and operational efficiencies, targeting measurable cost savings and improved financial outcomes.
• Provide risk and control insights during contract and vendor reviews, ensuring that financial impacts are well understood, and MTN’s value creation philosophy is upheld.
• Lead the risk assessment and control integration for enterprise-wide changes, especially those involving IT and Network systems, to ensure financial and operational risks are identified, prioritized, and mitigated during planning and execution.
• Serve as the key Business Assurance representative in change governance forums, providing control and risk insights during the design and rollout of new systems, products, or platforms to prevent revenue leakage and operational disruption.
• Continuously review and enhance internal policies, processes, and procedures to ensure changes are aligned with best practices, evolving business needs, and MTN Nigeria’s commitment to financial integrity and margin protection.
• Support the GM in defining a transformation roadmap for Business Assurance, with clear milestones that strengthen cross-functional collaboration, embed ownership of controls, and promote a culture of risk-aware execution.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Coach and train Revenue Assurance team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Education:

• First degree in Data Analytics/Engineering/Accounting/Finance/Audit/Numerate Disciplines
• Advantageous–Post Graduate Qualification – CISA/CISM/CRISK/MBA/ACA/ACCA/Fraud Certification (CFE).
• Advantageous–Previous telecom/banking fraud experience.
• Fluent in English

Experience:

9 - 17 years’ work experience which includes the following:

• At least 5 years in a Fraud Management role in a global telecommunications company.
• At least 5 years in relevant sector/ industry relevant role, i.e. banking, finance, technology.
• Experience working in a global/multinational enterprise with experience working in emerging markets.
• At least 2 years of experience in systems audit and/or advisory organizations.
• Proven track record of technology transformation involvement and part of the delivery team.