Senior Key Account Manager at Pagatech Limited

ABOUT THE ROLE

Reporting to the Business Development Manager, the Senior Key Account Manager will be responsible for building and maintaining relationships with the Company’s key clients, to grow the Company’s business and revenue while ensuring that the clients’ needs are met.

RESPONSIBILITIES AND TASKS

• Building key account relationships to on-board new deals/projects and manage existing business for high performance; this includes serving as the primary Account Manager and point person for a portfolio of clients.
• Collaborating with the Business Development Manager and other Account Managers to achieve team goals, and representing the department as needed in line with Company policies
• Ensuring clients and partners have 24/7 access to a Company Account Manager
• Grow existing market share, develop, and penetrate new market/ segments through value offerings to key high value and high-volume merchant acquiring
• Providing leadership and supervision to the Account Managers and other members of the department and representing the Company as needed in line with the Company policies
• Organizing materials and information for tender submissions, including liaison with other units within the Company on submission of bid documents
• Providing inputs to management for developing capabilities in new areas of strategic value
• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors and industry
• Communicating with cohorts in client and potential client organizations, professionally and socially (where appropriate), to maintain relationships with clients
• Understanding client needs and assisting in the development of project solutions that satisfy the requirements and provide new opportunities for the Company
• Developing and maintaining client and project target list
• Identifying opportunities for improvement and proposing new tools and processes
• Carrying out risk identification, profit potential and analysis for each business target
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders

KNOWLEDGE AND SKILL REQUIREMENTS

• Minimum of 5 years’ experience in a Business Development or Sales function
• Exceptional attention to detail
• Resourcefulness and self-motivation, with the ability to perform with minimal supervision
• Well-organized, with ability to prioritize and manage multiple projects simultaneously
• Good market/customer awareness and networking skills
• Strong proficiency in use of business email and Microsoft Word, Excel, and PowerPoint
• Experienced in development of business processes, models, and plans, including basic financial analysis
• Excellent written and oral communication skills
• Adaptability, ability to work in a team environment
• Confidentiality and the highest ethical standards must be maintained in all activities
• Strong negotiation and leadership skills
• The Senior Account Manager will be required to provide assistance to the Company in a wide range of areas, including duties not directly related to his/her area of experience or expertise, in which case proper instruction will be provided by the Company