Senior Key Account Manager at Interswitch

JOB SUMMARY

• The ideal candidate will be responsible for overseeing executive-level customer relationship planning, sector accounts cultivation, and ensuring the growth and protection key customer investment.
• He/she will also be responsible for reviewing the whole spectrum of Interswitch products and services to assigned key customer portfolios.

JOB RESPONSIBILITIES

Fostering Deep Relationships, Building Trust, and Account Management Excellence

• Develop trust relationships with senior executives vis-à-vis a portfolio of major clients to ensure they do not turn to the competition.
• Expanding relationships and bringing in new client contacts and stakeholders within identified accounts.
• Restore and resolve strained and contentious relationship contacts within identified accounts.
• Deepen and defend the interest of Interswitch with strategic contacts within identified accounts.
• Expand the relationships with existing customers by connecting with key stakeholders and proposing insights that deepen trust and provide opportunities to grow.
• Monitoring the Health and Happiness of key accounts is one of the responsibilities of the CCO. In the simplest form, account relationship managers closely track the disposition/status of key accounts; the team ensures red or amber flags are dealt with as committed.
• Deepen relationship ties by building communication and access routes to the power and strategic decision makers in the individual accounts to provide a frictionless in route for business and partnership discussions.

Form And Execute Strategic Alliances

• Helping the KAs achieve their dream.; co-creating solutions.
• Acquire relevant and deep Industry Expertise / R&D exposé to lead strategic discussions to help the Key account succeed.
• Review and possess deep understanding and Account insight intelligence (cost savings, product, and license consolidation; transaction success enhancements) to further enable the account win with Interswitch and in the industry.
• Maintain healthy profitability with key customers for long-term investment success.
• Ability to take a proactive approach to understand our customer's market, challenges, and opportunities.
• Strategic planning to improve client results.
• Collaborating with customer success and or sales team to maximize profit by up-selling or cross-selling
• Lead and drive enterprise-wide data analysis of client trends to uncover areas of opportunities for long-term profitable partnerships.
• Analysing client data to provide customer relationship management.
• Work closely with internal departments to co-create new operational advantages and where needed solve challenges that may impact customers.

Champion the Customer Perspective across the Enterprise

• Support the process to ensure the enterprise delivers correct products and services to customers promptly.
• Serve as the link of communication between key customers and internal teams so there is less friction for the customer and the business interaction.
• Collaborate with the internal delivery teams to ensure a system ensures quality and efficient service delivery and issue resolution.
• Support the generation of new sales that will turn into long-lasting relationships.
• Lead internal strategic discussions based on reports and presentations of progress and forecasts to internal and external stakeholders using key account metrics.
• Uncover Industry trends to support the enterprise to focus on specific industries/clients to ensure long-term market leadership.

EDUCATIONAL QUALIFICATION(S) and CERTIFICATION

• Bachelor’s degree in business administration, technical, or relevant field.
• MBA or master’s degree in related course is desirable.

EXPERIENCE

• Minimum of 7-8 years' experience in a senior/ supervisory role with ability to manage teams in a similar role.
• Passion for Interswitch; Knowledge of the Payments industry and how our products deliver and capture value.
• The ability to make great slides and speak with confidence and clarity
• Proven experience as a key account manager and ability to communicate commercial ideas at senior level.
• Confident in managing, coordinating with multiple stakeholders, and communicating with C-level contacts.