Senior IT Officer at Primly Premium Solutions Limited

Job Summary

• The ideal candidate will manage our websites, cloud services, and IT systems while providing hands-on technical support. This role requires a solid understanding of web technologies and cloud platforms like AWS and cPanel.
• Experience with hardware setup or repair, CCTV installation, and tools like 3CX is a strong advantage.

Key Responsibilities

• Develop and maintain websites using frameworks and tools such as Laravel, HTML, CSS, and JavaScript.
• Keep all websites running smoothly with minimal downtime; set up tools to monitor uptime and performance.
• Manage domain names, web hosting accounts, DNS settings, and use tools like cPanel and WHM.
• Monitor and maintain our AWS cloud servers (ensure they are funded, online, and running efficiently).
• Work with the SEO team to improve website search rankings and technical performance.
• Lead web and app projects, from idea stage to launch, including planning, setting milestones, testing, and working with external developers.
• Provide IT support to team members across multiple office locations (remotely or on-site).
• Help with troubleshooting software, hardware, and connectivity issues.
• Assist in managing overall IT infrastructure with the internal team.
• Support and coordinate other general IT tasks as needed across departments.
• Set up and troubleshoot email accounts (Outlook, Gmail), Google Drive, and other cloud-based applications used by the organisation.
• Support in resolving helpdesk requests, prioritising urgent issues, and escalating when necessary.
• Assist with CCTV system installation, maintenance, and repairs.
• Use and support communication tools like 3CX VoIP phone systems.
• Other duties as assigned

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Strong experience with Laravel, HTML, CSS, and general web development.
• Knowledge of cPanel, WHM, domain management, and web hosting.
• Experience managing AWS cloud infrastructure (especially EC2 instances).
• Hands-on experience with IT support – troubleshooting laptops, software, network issues, etc.
• Familiarity with CCTV setup and repair is an added advantage.
• Experience with 3CX or similar VoIP systems is a plus.
• Ability to communicate technical issues clearly to both technical and non-technical staff.
• Relevant IT certifications (Microsoft, CompTIA, AWS, Laravel, etc.) are a plus.