Senior IT Applications Manager at ARM Hold Co.

Job Purpose

• We are looking for a dedicated, resourceful application manager to join our IT department and take over the supervision of our software applications.
• The responsibilities of the application manager include identifying the best applications for the business's needs, installing the software, and upgrading and repairing the software as needed.
• To be successful as an application manager, you should have a strong working knowledge of computer networking and administration, as well as expertise with computer troubleshooting.
• Ultimately, a top-notch application manager should have excellent technical skills, attention to detail, and the ability to adhere to deadlines.

Duties and Responsibilities

• Analyzing business operations and the business's computer systems and determining which software applications could improve efficiency.
• Making recommendations on whether to upgrade the existing systems or install new ones.
• Leading teams of IT specialists in the implementation and upgrading of network hardware and software.
• Monitoring the roll-out of new software applications to ensure there are no problems.
• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Creating, executing, and maintaining company databases.
• Maintaining up-to-knowledge of the latest software developments.
• Experience with Information system troubleshooting
• Demonstrated skill in developing automated business systems.
• Ability to communicate technical information to a non-technical audience.
• Knowledge of Dynamics CRM 365, Business Central, SQL Server
• Troubleshooting portals/websites for optimum efficiency and high availability as required
• Procedure/Process documentation as required
• Regular SLA reviews and Vendor management as required.

Requirements
Educational Requirements:

• A Bachelor's or Graduate's Degree in Programming, Computer Engineering, Computer Science, or a related field.

Professional Requirements:

• Broad working knowledge of computer networking, installation, and administration.
• Experience with database management and project management.
• Algorithm and data structure design
• Database and application management/administration
• Knowledge of Agile development, DevOps deployment and Waterfall development
• SQL Queries and any relational database software
• Business Process Models
• Knowledge of .net framework is required
• Knowledge of WordPress and Plesk management is required
• Application and Database failover across data centres as required

Work Experience:

• Minimum of 8 years of experience with proof of production-based product/projects
• Experience with ERP solutions