Senior Housekeeper at IITA - International Institute of Tropical Agriculture

DUTIES:

• Assign duties to housekeeping staff and inspect their work to ensure adherence to established cleaning standards.
• Investigate and resolve guest complaints regarding housekeeping service or equipment.
• Prepare daily work assignments for housekeeping staff based on occupancy and guest requests.
• Coordinate with reception regarding guest requests and room status updates.
• Inspect all rooms, public areas and back-of-house areas to ensure cleanliness at all times.
• Conduct orientation and ongoing training for housekeeping staff, covering policies, procedures and equipment use.
• Manage housekeeping supplies and inventory.
• Develop and implement work schedules for the housekeeping department, ensuring adequate staffing levels.
• Manage the lost-and-found department, processing and returning lost items to guests. 
• Maintain cleanliness, orderliness an appearance of the entire I-House.
• Ensure that rooms are cleaned and maintained according to IITA standards.
• Address and resolve guest complaints promptly and professionally.
• Perform any other duty as may be directed by the Supervisor.

Requirements

QUALIFICATION:                     

• National Diploma certificate in Hospitality and Management or related field with four (4) years’ experience performing a similar role in a well-structured environment. Certification in Hotel and Catering is an added advantage.

COMPETENCIES:

• The ideal candidate must:
• Have hotel experience.
• Have the ability to multi-task and manage time effectively in a fast-paced environment.
• Have good communication skills.
• Be a good team player and have ability to work under pressure.