Senior Front Desk Officer at MacTay Consulting

Job Summary

• Our client is looking to hire a Front Desk Officer to provide high level of excellent customer service support to ensure customer satisfaction.

Main Duties

• Manage incoming and outgoing mails, packages and deliveries and route to the appropriate department.
• Answer and direct calls to the appropriate department or staff member.
• Maintain a clean and organized front desk area and board room.
• Maintaining a positive, empathetic and professional attitude toward Customers at all times.
• Keeping records of customer interactions, transactions, comments and complaints.
• Assist with administrative tasks as needed, such as data entry, filing and document preparation.
• Schedule appointments and meetings for staff members.
• Ensure customer satisfaction and provide professional customer support at all times.
• Build sustainable relationships and trust with external and internal customers.
• Liaise with customer support on fault resolutions and customer account reconciliation.
• Manage the organization website chat bot or other inquiry.
• Manage the social media of the organization.
• Manage the delivery of parcel/order.
• Follow communication procedures, guidelines and policies.
• Any other tasks assigned to you by the Management.

Personal Qualities & Qualifications

• Degree holder in Mass Communication, English or related discipline from a reputable higher institution.
• Must have at least 3 year cognate experience in Front Office Management.
• Excellent writing skills.
• Computer proficiency with knowledge of Microsoft Office.

Soft Skills:

• Commanding personality to handle stressful situations with ease.
• Ability to multitask and prioritize tasks effectively.
• Problem-solving skills.
• Ability to communicate effectively.
• A highly effective individual who has an absolute eye for detail and is focused on improving
• business performance.
• Service and process knowledge.
• Friendly attitude.
• Strong time management.
• Must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.