Senior Engineer, Enterprise Services at 9Mobile

Job No: IRC4128

Job Summary

• Provide necessary support towards the integration/operations and maintenance of enterprise customer services, via various transmission media microwave, fiber optics and satellite.

Principal Functions

• Provide high level technical support to enterprise customers, and field support engineers, in resolving outages on enterprise links
• Proffer long term solutions to repetitive enterprise links degradation affecting customer's network quality and availability.
• Provide feedback to the planning team on ways of improving enterprise customer experience based on the prevailing transmission network realities.
• Coordinate the relevant transmission operations / IPBB/ LAAS vendor teams to work together in resolving enterprise customer outages within acceptable MTTRs.
• Provide relevant reports for periodic availability reconciliation with enterprise customers as at when due.
• Maintain a detailed and updated database of all operational enterprise customer links.
• Coordinate the timely end to end implementation of approved capacity changes (upgrades/downgrades) on enterprise customer links.
• Attend service review meetings with enterprise customers and internal stakeholders.
• Maintain an up to date database of all the work orders for all enterprise customers.
• Provide the root cause analysis (RCA)for enterprise service outages to the NOC / customer.
• Maintain detailed reports of enterprise outages across the network.
• Perform any other duties as assigned by the Manager, Fixed Transmission Operations

Educational Requirements

• First degree in a related Engineering field
• Four(4) to Six(6) years  post NYSC work experience

Experience,Skills & Competencies
Knowledge:

• IP/MPLS Technologies
• Telecommunications & Mobile Network Standards & Specifications
• Network Administration

Skills:

• Problem Solving / Analytical thinking
• Customer management
• Good Communication
• Teaming

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus