Senior Engineer, CS / VAS at T2 (Formerly 9Mobile)

Job: IRC4057

Job Summary        

• Operate, maintain and administer VAS platforms / systems to ensure constant (24 hours) availability and stability.

Principal Functions        

• Put in place concrete measures to ensure 99.99% network availability of CS VAS nodes
• Work closely with vendors in the testing, implementation, and maintenance of services as required by the business (Commercial and Marketing requirements)
• Perform comprehensive analysis of faults/failures on CS VAS nodes to determine the root cause and conduct corrective action for permanent resolution in a timely manner
• Ensure all CS VAS equipment and services are properly operated and well maintained
• Collaborate in configuration management to ensure proper implementation
• Analyze daily generated alarms and error logs, report, symptoms and implement proactive measure
• Serve as interface between service vendors and Etisalat (EMTS) Nigeria on CS VAS related activities
• Work closely with other stake holders(products & services, customer care and Network Planning) to deliver quality value added services.
• Develop and apply a high level of skills, knowledge and standards and stay current with business and industry trends.
• Analyze repeated problems, trends and service degradation, and ensure that the root cause of the problem is identified and solved permanently
• Apply a proactive approach towards performance management, and suggest corrective measures to arrest any shortfalls
• Perform other duties as assigned by the Manager, CS VAS

        
Educational Requirements        

• First degree in Electrical Electronic Engineering  / Telecommunication Engineering / Computer Engineering or a related field
• Four (4) to Six (6) year work experience

Experience,Skills & Competencies
Knowledge:

• Network Availability and Capacity Management
• Control Network Technologies
• IP Technologies

Skills:

• Teaming
• Delegation / Supervisory
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus