AB Microfinance Bank Nigeria is a foreign-owned financial institution, based in Lagos state, which offers a broad range of financial services to micro, small and medium scaled business.
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Assist the manager in managing schedules and workloads of team members.
Assist the manager in coordinating the e-channels activities to deliver high-quality services.
Monitor the daily sales of the e-channels regarding registering of new clients and activity rate as well as the target achievements.
Assist in training delivery when required, implement approved process improvements.
Compile reports to track adherence to established service-level targets.
Creating and updating relevant department documentation.
Be a key player to develop creative and innovation solutions to deliver a competitive client journey.
Translate clients’ requirements into business requirements for implementation.
Implementation pilot of new e-channel products.
Support the e-channel comparison with competitor offering on services, promotions and special offerings on e-channels and update Managers.
Coordinate with users to determine the business needs for automation, evaluate business requirements and present the same to in a non-technical manner.
Support the smooth operations of electronic channels and Recommend enhancements in current Processes to improve the quality and efficiency.
Daily monitoring of conflicts and their resolution. Support the day-to-day reconciliation of the e-channel transactions.
Liaise with customer care to uncover new trends and customer needs in the market and coordinate the validated learning until pilot phase.
Minimum Requirements
HND qualification / B.Sc. Degree in any related field.
Minimum of 5 years of experience in Operations environment within a Bank or FINTEC.
Hands-on experience in e-banking / e-commerce product development.
Excellent knowledge about Mobile Banking/ATMs/IVR/Web Management/Internet Banking
Good communication skills (verbal & written).
Good analytical skills and Attention to details.
Good coaching skills and Multicultural awareness.
Good problem identification and problem solving skills.
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