Senior Credit Control Officer at JMG

Job Description

• We are seeking an experienced and detailed Senior Credit Control Officer to oversee credit management, debt collection, and customer account reconciliation.
• This role ensures timely payments, minimizes credit risk, and maintains healthy cash flow for the organization.
• The ideal candidate will have strong analytical skills, excellent communication abilities, and a proven track record in credit control, accounts receivable management, and customer follow-up.

Key Responsibilities
Credit Management & Control:

• Review and approve credit applications in line with company policies.
• Evaluate customer creditworthiness through financial analysis, payment history, and risk assessment.
• Set and monitor customer credit limits, ensuring adherence to approved terms.

Debt Recovery & Collection:

• Follow up with customers on outstanding invoices and overdue payments.
• Negotiate payment arrangements and resolve disputes to accelerate collections.
• Issue reminders, demand letters, and escalate overdue accounts when necessary.
• Liaise with the Legal team on accounts requiring legal action.

Accounts Reconciliation & Reporting:

• Reconcile customer accounts, investigate discrepancies, and ensure accurate payments are recorded.
• Prepare weekly and monthly ageing reports, highlighting high risk accounts.
• Provide management with cash flow forecasts and collection updates.
• Maintain clear and updated customer ledger records.

Internal Collaboration:

• Work closely with the Sales, Finance, and Customer Service teams to resolve billing or delivery issues.
• Support the Finance department with month end closing activities related to accounts receivable.
• Ensure accurate documentation of credit decisions and customer interactions.

Compliance & Process Improvement:

• Ensure compliance with internal credit policies and financial regulations.
• Recommend process improvements to enhance collection efficiency.
• Identify potential credit risks and propose mitigation strategies.

Qualifications
Education:

• Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field.
• Professional certification (ICAN, ACCA, CITN) is an added advantage.

Experience:

• 5–7 years experience in credit control, accounts receivable, or financial operations.
• Proven experience managing large customer portfolios and high-volume transactions.
• Strong background in credit analysis, collections, and reconciliation.

Skills & Competencies:

• Excellent negotiation and communication skills.
• Strong analytical and numerical abilities.
• Proficiency in accounting software
• High attention to detail and strong organizational skills.
• Ability to work under pressure and meet strict deadlines.
• Strong interpersonal skills and a customer focused mindset.