Senior Analyst, Core Banking Support (EOD Operations) at First Bank

Job Identification: 303

Job Description / Responsibilities

• Review daily EOD reports and error logs and resolve any issue identified.
• Review the daily morning check report.
• Provide guidance during User review and User Acceptance Test to ensure changes to production meet operational standard
• Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
• Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.
• Assist in closure of all internal and external audit exceptions as it relates to all core applications
• Ensure that SLA with vendors are monitored, reviewed and updated to deliver the expected values to the bank
• Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
• Ensure all application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
• Fulfil service requests and perform routine maintenance and support activities
• Monitor and ensure proper tracking of expiration of application certificates as it relates to core applications
• Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to core applications
• Resolve all internal and external audit exceptions as it relates to Core Banking/Other Applications
• Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for core banking applications
• Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for Nigeria and subsidiaries
• Review all income generating processes and activities with stakeholders (Business and developers) to maximize revenue recoup and minimize income loss
• Review team’s daily monitoring report to
• Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised
• Update the team’s SOP with new and modified processes and activities.

Requirements
Education:

• Minimum of a First Degree
• Masters or a recognized Professional certification in an IT related discipline will be an added advantage.

Experience:

• 5+ years of experience in systems support/ administration.