Senior Analyst, ATM Support at First Bank

Job Identification: 280
Location: Lagos

Job Description

• Perform daily operations to support Branches On ATM/POS Related Issues
• Monitor ATM Add-Ons  to ensure that they are Up And Running
• Attend to incidents logged on the HP Service Manager application as relating to ATMs and POS
• Assist personnel transitions that may be needed to support the ATM/POS and/or process.
• Work with the CEs from ATM Vendors on the Quarterly Preventive Maintenance
• Generate and assist to resolve incidents affecting the optimal performance of an ATM
• Daily manage server applications for monitoring ATM uptime
• Daily manage servers for Ijournal and footages from ATMs
• Map ATM Till accounts to the ATMs on Finacle
• Monitor ATMs performance to ensure high availability uptime nationwide
• Train ATM Custodians nationwide on First Level Maintenance of the ATMs
• Evaluate and ensure the implementation of corrective measures to exceptions raised by the Control Functions of the Bank.
• Work with the PTSPs to increase POS availability
• Resolve support issues affecting the performance of a POS
•  Generate report daily, weekly and monthly for management review on ATMs and POS
• Liaise and follow up with vendors to ensure open incidents are promptly resolved and closed.
• Comply with the principles and policies in the information security hand book.

Requirements
Education:

• Minimum of a First Degree or its equivalent in a Business / IT related discipline
• Masters, MBA or a recognized professional certification will be an added advantage.

Experience:

• 3+ years of experience  in an IT services/ operations function.