Senior Administrative Associate at Reliance HMO

The Role

• As our Senior Administrative Associate, you'll be the backbone of our clinic operations.
• You'll make sure patients have a great experience from the moment they walk in.
• You'll keep the facility running, the team coordinated, and the paperwork in order. If you like solving problems before they become problems, this role is for you.

What You'll Do

• Keep the clinic safe, clean, and fully operational every day
• Manage staff schedules, attendance, and leave planning
• Help patients book appointments and get the information they need on time
• Plan and run health outreach programs and wellness events in the community
• Handle billing, invoicing, and payments from corporate clients and vendors
• Make sure all regulatory paperwork is filed correctly and on time
• Train staff on digital tools and find ways to make processes faster and simpler.

Requirements
What You'll Bring:

• Bachelor's Degree or HND
• 3 - 5 years of post NYSC experience in operations management in a service industry (healthcare, hospitality, or corporate services)
• Direct experience working in a healthcare or clinic setting
• Ability to use data to track performance and spot areas for improvement
• Completed NYSC or have a certificate of exemption
• Live within 10km of zone 6, 48 Yaounde St, Wuse, FCT.

Nice to Have:

• Experience with electronic medical record (EMR) systems or clinic management software
• Background in event coordination like corporate health talks or community outreaches
• Knowledge of regulatory compliance for health facilities (LAWMA, HEFAMAA, FIRS, LIRS)
• Strong communication skills and ability to work well with different teams.

What We Offer

• Work Arrangement: Onsite at a Reliance Family Clinics
• Paid annual leave
• Premium health insurance coverage for you and your family
• Learning and development allowance to support your professional growth
• Social events allowance
• Daily light refreshments
• Annual performance bonus
• Annual performance-based salary review
• Monthly contributory pension.