Security Manager at Total Secure Nigeria

Managing Security/Loss Prevention Operations      

•   Assists in the development and implementation of emergency procedures.
•  Conducts investigation of all losses of company assets and refers to proper management for disposition.
•  Deploys security staff to effectively monitor and protect company and client’s assets.
•  Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
•  Conduct periodic patrols of entire client’s facilities and assets under company purview.
•  Recognize success across areas of responsibility.
•  Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
•  Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
•  Implements action plans to monitor and control risk.
•  Maintains required reports and documentation regarding patrols of client’s facilities and assets under company purview.
•  Provides means for obtaining necessary medical attention on a timely basis.

 Manages patrol operations of the company.

•  Conduct Site vulnerability assessment, incidents investigation and information collation report.
•  Consult local community e.g senior leaders and landowners, in doing so collect pertinent ground intelligence and report the detailing intelligence gained from the field.
•  Respond to incidents as directed by our clients, report on the observation from the scene of incidents & take necessary action to ensure or rectify the security of clients’ sites or the safety of the client’s contractors.
•  Patrol & monitor Sites & their perimeters; report on any defects or observations on the security of the sites or that hold potential to do so.
•  Maintain and manage all company security intelligence software like the Vigil Control & Smart Panic.

Leading Security/Loss Prevention Teams

•  Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
• Celebrates successes by publicly recognizing the contributions of team members.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
•  Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Strives to improve service performance.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

 Ensuring Exceptional Customer Service

• Displays leadership in customers, exemplifies excellent customer service and creates a positive atmosphere for customers relations.
• Empowers employees to provide excellent customer service.
• Meet quality standards and customer expectations on a daily basis.
• Incorporates customer’s safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.

Conducting Human Resources Activities

• Assists in minimizing cost of accident claims through aggressive claims management.
• Brings issues to the attention of Human Resources as necessary.
• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
• Conducts hourly employee performance appraisals according to Standard Operating Procedures.
• Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Administer property policies fairly and consistently.
• Maintain first aid and CPR certifications required for Loss Prevention officers.
• Handles guest problems and complaints.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Provides services that are above and beyond for customer satisfaction and retention.

 Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.
• Develops and maintains a working relationship with local law enforcement authorities.
• Informs and/or updates the management, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.