Security Control Room Operator at Global Profilers

JOB DESCRIPTION

The security control room operator will provide and support a full security control room operation in a 24-hour response environment, utilising and operating all the systems within the control room, ensuring that all requests for assistance is attended to and that all electronic systems are operating to their optimum.

Key Duties and Responsibilities

• Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems.
• Serve as the liaison between all departments and the Security Department.
• Operate, monitor, evaluate and maintain CCTV systems comprising over 200 cameras ensuring visual images are always to necessary standard, downloading recordings
• Manage the intercoms from the security gate house to the building and offer information on the intelligent car park management system.
• Manage the dedicated emergency telephones and the telephone system and be aware of emergency response procedures.
• Manage the radio networks communicating with Security.
• Maintain the key card issue records and deal with the key card issues.
• Maintain records of all visitors and contractors to the Security Control Room.
• Deal with casual visitors who will report to the reception area.
• Monitor the Fire Alarm systems and pass on via radio or telephone any information necessary for the safety and security of the building.
• Report as necessary any incident to the emergency services.
• Undertake any other duty necessary within the Security Control room.
• Report any failures or issues to the Head of Security.
• Respond promptly to radio checks and keep accurate records of all communication
• Perform administrative or adhoc duties that may be assigned from time to time

Key Skills & Requirements

• Minimum of a Diploma in relevant field.
• Minimum of 2 years of verifiable experience in a security command or communications centre.
• Proficient computer skills including Microsoft Office.
• Excellent oral and written communication skills.
• Ability to work in a team environment.
• Ability to multitask.
• Ability to identify critical issues quickly and accurately.
• Attention to detail.
• Ability to remain calm and professional under stress.
• Must be physically fit.