Security Assistant Operations Manager at Hoganguards Limited

Job Duties and Responsibilities

• Effectively manage the customer relationship by identifying client’s needs and delivering on those needs and responding to client queries on time.
• Develop strategies for the administration of all physical security requirements at client sites including key management, surveillance systems, alarm monitoring, electronic access systems, fire safety, motor vehicle checks etc.
• Assist management in deal negotiations, contract development, due diligence and other business development projects.
• Interpret and advice guards on policies and procedures within the specified guidelines.
• Ensure that work related problems, grievances and disciplinary actions are handled in line with company laid down policies and procedures as well as in a timely manner.
• Organize departmental meetings and communicate relevant action plans accordingly.
• Proactively liaise with all clients to keep abreast of happenings and nip potential problems in the bud.
• Communicate performance outcomes and take strict measures to combat non-performance.
• Build new and maintain existing networks that could engender new business opportunities.
• Coordinate deployment and redeployment of guards according to personnel requirements.
• Enforce excellent customer service of security teams towards all clients.
• Performs other related tasks as assigned by the management.