Sector Head at MacTay Consulting

Job Summary
The SH provides strategic oversight on how the accounts/clients in his/her industry/sector is managed and how the Company can be strategically positioned to ensure an increased market share in the sector/industry.

Job Responsibilities

• Ensure profitability of clients managed
• Expand Business Growth with existing clients
• Actively market service offerings in the sector(s) managed
• Ensure that Client receives invoices promptly according to SLA
• Reduced time in complaint resolution.
• Maintaining healthy business relationships with clients and resources.
• Ensure a speedy Crisis / Conflict resolution of arising issues
• Efficiently manage all employee relations matters
• Relationship management with external and internal customers
• Ensure compliance with Client SLA and company’s Standard Operating Procedures / internal processes.
• Improve Business process with creative and innovative ideas.
• Ensure that efficient communication dissemination of information within own team which fosters an efficient and efficient service delivery
• Build intellectual and professional capacity
• Actively involved in ensuring the development of own team members and other colleagues in the department in terms of skills and knowledge
• Ensures that the outsourced staff managed are also developed in the skills and knowledge as required on the job.

Job Requirements

• BSC / HND in Social Sciences
• CIPM Certification and /or any other HR certification is an added advantage.
• Proficient in Microsoft Office Application.
• Minimum of 10 years core HR experience in required sector.
• Outsourcing/ HR consulting experience is an added advantage.
• Strategy Management Skills
• Ability to Sell.
• Customer-centric and goal-oriented.
• Negotiation Skills
• Change Management - Uses effective strategies to facilitate organizational change initiatives and overcome resistance to change by involving stakeholders, listening, and building commitment.
• Decisiveness and Taking Initiative - Prefers quick and appropriate actions in situations, takes charge and capitalizes on opportunities.
• Building Collaborative and Healthy Relationships - Amiable enough to easily build productive working relationships with co-worker, clients and resources whilst valuing people of different backgrounds, cultures, and demographics.

Salary
N350,000 - N600,000 monthly.