Scrum Master at Interswitch

Job Description

• Responsible for planning and managing software development, programmes, portfolios, and projects in alignment with engineering process and reinforcing agile practices in the enterprise and building self-organizing teams. Drive the planning and management of ALL software design and delivery projects and assign operations budget and resources across ALL Engineering projects. Anticipate challenges and deploy mitigation measures and communicate progress.

Responsibilities

• Exhibits the behaviours of a Lean-Agile leader who leads by example; leads the change; have with a Lean-Agile Mindset and helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, implement SAFe practices
• Supports the team rules – Responsible for reinforcing Agile’s lightweight rules like the rules of Scrum, Built-In Quality practices from Extreme Programming (XP), Work in Process (WIP) limits from Kanban, and any other process rules the team has agreed
• Engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity
• Focus on creating increments of value each iteration and achieving daily and Iteration Goals in the context of the current Program Increment (PI) Objectives
• Facilitates team events, including (where applicable) the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective
• Supports the Product Owner in managing the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope
• Supports the team in addressing and eliminating issues to improve the likelihood of achieving the objectives of the Iteration/PI
• Escalating issues to an appropriate authority to get support in closing long standing issues or issues threatening achievement of business objectives
• Focuses on ever-improving team dynamics and performance and coaches the team in self-management
• Helps the team resolve interpersonal conflicts and challenges and identify opportunities for growth
• Frequently represent the team in the Scrum of Scrums (SoS), helping the team remain aware of opportunities to engage and improve program effectiveness
• Liaise with customers to remove impediments that may be arising from the customer’s end, clarify requirements and provide project update
• Supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams
• Participate in the Scrum Master Community of Practice
• Works with other Scrum Masters and stakeholders to help the team contribute towards improving the overall development Value Stream
• Facilitates preparation and readiness for ART events like PI Planning, System Demos
• Documentation and distribution of weekly reports
• Work with stakeholders to continuously think about product performance engineering and seek to reduce production incidences and customer dissatisfaction

Requirements

• Bachelor’s Degree in Computer Science, Information Technology or a relevant field
• Certified scrum master, SAFe preferred
• At least 3 years work experience as a scrum master or in similar role
• Working knowledge of agile methodology, techniques, and framework such as SAFe, Scrum or Kanban to deliver solutions
• Conflict resolution skills
• Organizational Skills
• Stakeholders and customer management skills
• Communication skills