SAP Excellence Lead at Adexen

Responsibilities

• Compelling need to mitigate the erosion of the transformation gains, support the ambitious growth strategy of the company in the coming years, required to sustain a competitive edge, deliver tangible benefits and a controlled operating business environment.
• The focus of the role- People, Organization, Processes, Data, Systems, Change, Culture, and Governance.

People & Organization Capability:

• Embed and deepen user knowledge and capabilities of business processes and systems by identifying and deploying continuous learning opportunities in order to grow system and process capabilities.
• Ensure end users receive, attain and maintain required competencies and proficiencies to perform their jobs.
• Manage a team of direct and indirect reports, to utilize knowledge of application architecture, best practices and to recommend process or system changes.
• Manage diverse cross-functional teams and stakeholders representing one or more areas on a project, program or special initiative.
• Lead and guide the design and development of knowledge transfer processes and tools required for the creation, collation, storage, retrieval and dissemination of knowledge assets.
• Ensure the organization is fully fit and leveraged to proactively support the continuous adoption of business processes and systems.
• Lead and support End User Opinion Survey initiatives.

Service Excellence:

• Lead team members to research potential change requests, issues and problems, analyze options and implement selected items.
• Audit results for efficiency, improved quality, or speed.
• Key contact and liaison point to manage the resolution of operational issues.
• Monitor the output of the teams and service centers, and ensures key objectives are achieved.
• Responsible for multiple key project segments as designated but could include system configuration, process and code analysis, development, cutover planning, performance.
• Communicate and coordinate communication of issue status for escalations, including senior leaders and periodically review and monitor to identify improvements.
• Liaise with IT infrastructure teams to ensure the availability and reliability of application architecture and in alignment with enterprise architecture.

Process Excellence:

• Ensure critical processes are identified, defined, documented, and proactively managed.
• Coordinate and/or assign responsibility for process changes, capture and translate business requirements to functional requirements and high-level design.
• Lead team to create supporting functional design, development estimates, risk and mitigation plans, and recommendations.
• Lead team to recommend options with supporting material or data points.
• Collaborate on process improvements to increase work quality, efficiency, or agility.

Project Execution:

• Accountable for small to medium-sized enhancements, and lead complex and/or multiple functional solutions simultaneously.
• Oversee delivery of SAP Excellence work products supporting enhancement, project or program work as an overall business accountable manager.
• Establish delivery activities as needed to support projects, special initiatives or large programs, working in partnership with Business Process Owners to identify and monitor assigned resources.
• Ensure the participation and engagement of all teams, functions, or external vendors needed to deliver initiatives.
• Evaluate for effectiveness and expand or contract groups included.
• Accountable for project estimation, work scheduling, delivery, end to end vendor engagement lifecycle, including RFI/RFP evaluations, contract development, and review, termination of services.

Organizational Change & Transformation Excellence:

• Champion the overall coordination of the culture and change management processes, setting, measuring and tracking relevant transformation KPIs i.e. end-user change maturity, adoption, utilization, and proficiencies.
• Oversee the development and implementation of detailed process performance management (e.g. PPIs).
• Provide regular reports and updates to the Process & Systems Excellence Council (P&SEC), and guiding the change impact strategy and implementation.
• Organize regular brainstorming sessions with implementation teams to facilitate delivery and execution and the resolution of implementation challenges as they arise.

Governance Excellence:

• Establish project communication to drive special initiatives or programs.
• Identify the right teams, business groups, or external parties for inclusion.
• Establish meeting cadences as needed to support overall communication.
• Monitor or facilitate status communication and reporting for all initiatives in the work area.
• Partner with Process Excellence Council members to drive awareness of status, opportunities, risks, and issues of the project across the stakeholder population.
• Connect with manufacturing industry standards, or similar best practices within SAP applications, and development of business cases in identifying process improvement opportunities.
• Liaise with the Internal Control team to ensure that system and process governance assessments operate in a controlled and effective manner.

Systems & Data:

• Impose rigor, discipline, and control on the adoption of data quality standards across business operations.
• Ensures that relevant, accurate, and timely process management information is available.
• Ensures the complete integrity of data throughout.
• In conjunction with the impact on associated areas.
• Provide leadership & direction working cross-functionally in all the processes to drive to high-quality reliable data & procedures.

Desired Skills and Experience

• B.Sc in any relevant discipline (Masters level education will be an added advantage)
• Minimum 5 years degree in IT or equivalent experience (preferably with a business consulting background)
• 8 to 10 years of SAP implementation experience, including SAP project lead/management experience
• Possess requisite certifications and standards (e.g. PMP, PRINCE 2, ACMP, and PROSCI)
• Strong understanding of manufacturing concepts and processes
• Demonstrated ability to manage multiple system development projects in a multi-platform environment.
• Strong analytical and problem-solving, excellent written/oral communication and
• Experience with business process and systems transformation deployments across multiple applications and processes.
• Good knowledge and practice in project management, implementation and change management
• Strong analytical and problem-solving capabilities
• Excellent written/oral communication skills
• Broad knowledge base in multiple applications or businesses
• Ability to accurately analyze data and propose solutions to business challenges.
• Interpersonal and communication skills
• Ability to communicate clear strategies and provide constructive feedback
• Positive attitude with an appetite for change and innovation
• Ability to lead cross-functional teams.
• Business acumen.
• Drive for results