Sales Support Supervisor at PHR Solutions Limited

Job Responsibilities:

• Liaise with customers, as well as internal personnel and the sales team.
• Adhere to credit collection policies and procedures.
• Create procedures and policies that ensure timely payments while maintaining high-level customer retention.
• Utilize SAP for invoice retrieval and client data.
• Highlight customers' problems to Sales Support Management.
• Resolving customer queries and issues.
• Solve problems regarding incorrect payments.
• Assist the sales/marketing team by overseeing the credit assessment of new customers.
• Liaise with other departments (sales, customer services, etc).
• Maintain customer records accurately. 

Job Requirements: 

• Minimum of 3 (Three) years experience in a similar role with FCMG  
• BSc in Social sciences or related courses  
• Communication skills, both oral and written.
• Ability to cope and produce results under pressure.
• Analytical and problem-solving skills.
• Strong organizational skills.
• Proficient with SAP and the MS Office suite.
• Ability to understand Nigerian culture.
• Flexibility.
• Good interpersonal skills.
• Leadership skills.
• Attention to detail.
• Decision-making skills