Sales Support Representative at Fosad Consulting

Job Role

• The successful candidate will be required to provide administrative support to the service team and actively promote the sale of spare parts and after sales services.

Main Tasks & Responsibilities

• Co-ordinate and ensure all preventative maintenance (PM) services are performed within the prescribed timeframe.
• Schedule technicians as efficiently as possible to perform PM servicing, repairs and corrective maintenance.
• Ensure all repairs and damages are reported on each machine.
• Process internal and external client spare parts orders.
• Assist in locating the correct spare part numbers for internal & external clients.
• Co-ordinate all spare parts orders and deliveries.
• Invoice for spares parts sales and after sales services.
• Perform other tasks as directed.

Requirements
Skills & Knowledge:

• Candidates should possess an HND / B.Sc Degree with at least 3 years relevant work experience.
• Mechanical handling, port, industrial operations / Heavy equipment background
• Pro-active individual with a can do attitude
• Ability to constantly deliver excellent levels of customer service
• Excellent customer relationship skills
• Effective time management & administration skills
• Strong analytical & numeracy skills
• People management and development skills
• Excellent communication skills (English written and verbal)
• Excellent interpersonal skills (ability to deal with all stakeholders in the business)
• Intermediate to advanced level in Microsoft applications - Excel, Word, PowerPoint, and Outlook.

Competencies:

• Critical thinking & problem solving skills
• Planning & organising
• Customer orientated
• Adaptability
• Excellent work ethic and leadership qualities
• Ability to get things done
• Team player
• Ability to participate in all training and development programs
• Cultural sensitivity and adaptability