Sales Support Associate at Credit Direct Limited

JOB SUMMARY

We are looking for a dedicated and detail-oriented Sales Support Associate to join our Digital Business Unit. In this role, you will be a crucial part of the digital sales team, providing essential support to ensure seamless operations and exceptional customer service. If you are an organized individual with a customer-centric mindset, passionate about contributing to the success of a digital sales unit, we invite you to apply and be a key player in our innovative and dynamic organization.

Job Responsibilities

• Engage with digital customers through various channels, including chat, email, and online platforms, providing information and support.
• Assist customers in navigating digital processes and addressing inquiries related to online applications.
• Collaborate with the digital sales team to facilitate the online application process, ensuring accuracy and completeness.
• Provide support in processing digital sales transactions and maintaining records.
• Enter customer information and sales data accurately into digital systems.
• Ensure the integrity and completeness of digital customer records and transaction details.
• Support the digital order processing workflow, including verifying information, confirming details, and coordinating with relevant teams for order fulfillment.
• Ensure timely and accurate processing of online customer orders.
• Organize and maintain digital files and documentation related to online sales transactions.
• Follow digital documentation and filing procedures to ensure data security and accessibility.
• Act as a liaison between digital customers and the sales team, ensuring effective communication and resolution of digital inquiries.
• Facilitate communication between internal teams to address digital customer needs.
• Generate and compile reports specific to digital sales activities, providing insights and updates to the digital sales team.
• Assist in tracking digital sales performance and identifying areas for improvement.

JOB EXPERIENCE

Experience:

• Previous experience in a customer service or sales support role, preferably within a digital business unit, is an advantage.
• Entry-level candidates with a strong interest in digital sales support are encouraged to apply.

Required Knowledge, Skills & Competencies:

• Strong digital literacy and familiarity with online communication tools.
• Customer-centric mindset with excellent interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient in data entry and use of basic office software (e.g., Microsoft Office).
• Effective communication skills, both verbal and written.

Person Specification:

• Proactive and self-motivated with a positive attitude towards digital sales support.
• Ability to work collaboratively in a fast-paced digital team environment.
• Eagerness to learn and adapt to digital processes and technologies.
• Adaptable to changing priorities and responsibilities within the digital business unit.
• Commitment to maintaining a high level of professionalism in digital customer interactions.