Sales Supervisor at Owens and Xley

Role Overview

• Our client is seeking an experienced and results-driven Sales Supervisor to lead retail sales operations, drive revenue growth, and ensure excellent customer service across its outlets.
• The Sales Supervisor will be responsible for achieving sales targets, supervising daily store operations, leading and motivating the sales team, and ensuring customer satisfaction.
• The role requires strong leadership, analytical skills, and hands-on experience in retail sales supervision.

Key Responsibilities

• Lead and support the sales team to achieve sales targets and increase revenue
• ⁠Supervise, train, and motivate retail sales staff to ensure smooth daily operationsEnsure team members are informed about new products, pricing, and promotions
• ⁠Handle customer inquiries, complaints, and escalations professionally
• Assist with sourcing and onboarding local vendors
• Use sales tracking tools to monitor performance and generate reports
• Conduct regular team meetings, coaching sessions, and performance reviews
• Prepare daily, weekly, and monthly sales reports for management
• Coordinate bulk SMS communication to improve customer engagement
• Stay updated on market trends, competitors, and customer preferences

Requirements
Education & Experience:

• Bachelor’s degree in Business, Sales, Marketing, or a related field
• Minimum of 4 years’ experience in sales supervision, retail management, or a similar role
• Proven experience in customer service, sales operations, and team coordination
• Track record of managing sales performance and driving revenue growth

Required Skills & Competencies:

• Strong knowledge of sales processes, CRM systems, and inventory management
• Proven ability to drive sales performance and analyze data
• Excellent leadership, coaching, and team management skills
• ⁠Strong communication, negotiation, and interpersonal abilities
• Detail-oriented, proactive, and able to multitask effectively
• Results-driven with high levels of professionalism and integrity

Salary
N250,000 – N300,000 / month.